Privacy
Policy

Introduction & Scope

PT Cipta Gading Tembakao ("Ronald Cigar," "we," "us," or "our") operates the Ronald Cigar website at ronaldcigar.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit the Site or contact us through any of our communication channels.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Site.

Information We Collect

We collect information that you voluntarily provide to us and information that is collected automatically when you use our Site.

When you use our inquiry features — including WhatsApp-based product inquiries and partnership contact forms — you may provide us with:

• Your name and contact information (e.g. phone number, WhatsApp ID, email address)
• The nature of your inquiry, including product interest and preferred communication method
• Business information if you are contacting us regarding distribution or partnership opportunities
• Any other information you voluntarily include in your correspondence with us

When you visit the Site, we and our third-party service providers may automatically collect certain technical information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and general geographic location (country or city level)
• Cookie identifiers and similar tracking technologies (see Section 6)

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries. To respond to your product, pricing, or availability questions submitted via WhatsApp or other channels.
• Partnership processing. To evaluate, communicate with, and onboard distribution or retail partners.
• Site improvement. To understand how visitors interact with our Site and to enhance our content, design, and user experience.
• Legal compliance. To comply with applicable Indonesian laws and regulations, including those governing the marketing and sale of tobacco products.
• Communication. To send you relevant updates about Ronald Cigar products, events, or policy changes where you have consented to receive such communications.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

Disclosure of Information

We respect the confidentiality of your personal information. We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers. We may share information with trusted third-party vendors who assist us in operating the Site or conducting our business (e.g. analytics providers, web hosting services). These parties are obligated to maintain the confidentiality of your information.
• Legal obligations. We may disclose information where required by Indonesian law, court order, or governmental authority, or to protect the rights, property, or safety of Ronald Cigar, our customers, or the public.
• Business transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Third-Party Platforms

Our Site includes links and integrations with third-party platforms, including WhatsApp (Meta Platforms), Instagram, and TikTok. When you interact with these platforms through our Site — such as clicking an inquiry link to WhatsApp — you are subject to the privacy policies and terms of those third parties. We encourage you to review their respective privacy policies:

• WhatsApp / Meta: whatsapp.com/legal/privacy-policy
• Instagram / Meta: privacycenter.instagram.com

Ronald Cigar is not responsible for the privacy practices or content of these third-party platforms.

Cookies & Tracking

Our Site may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. Cookies are small data files stored on your device by your browser.

• Essential cookies. Required for basic Site functionality, such as navigation and page loading. These cannot be disabled.
• Analytics cookies. Used to collect anonymised data about how visitors use the Site, helping us improve content and performance (e.g. Google Analytics).
• Preference cookies. Used to remember your settings and preferences during and across sessions.

You may configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain parts of the Site.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, access controls, and periodic security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You provide your information to us at your own risk.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable Indonesian law. When information is no longer needed, we will securely delete or anonymise it.

Inquiry records — including WhatsApp correspondence related to product or partnership inquiries — may be retained for up to 24 months for business continuity and quality assurance purposes.

Your Rights

Subject to applicable law, you may have the following rights with respect to your personal information:

• Access. You may request a copy of the personal information we hold about you.
• Correction. You may request that we correct inaccurate or incomplete information.
• Deletion. You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Withdrawal of consent. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Objection. You may object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: PT Cipta Gading Tembakao
• Brand: Ronald Cigar
• WhatsApp: +62 812-3456-7890
• Instagram: @ronaldcigarofficial

We reserve the right to update this Privacy Policy at any time. Material changes will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.